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Call: 800.347.5000
Customer Service: 9AM to 5PM (EST) Monday through Friday
Orders: 8AM to 9PM (EST) Monday through Friday

Email: CustServ@Dooney.com

Fax: 800.326.1496

Mailing Address:
Dooney & Bourke
P.O. Box 841
1 Regent Street
Norwalk, CT 06855

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Colors: Actual product colors may vary slightly from colors shown on Dooney.com.

Measurement: For questions regarding how Dooney & Bourke measures merchandise, please refer to our Measurement Guide.

Product prices and specifications may be subject to change.
Order Online:
Order online via Dooney.com's store checkout.

Order by Phone (with a Credit Card):
Call (800) 347-5000, Monday through Friday from 8AM to 9PM EST. In Connecticut, call
(203) 853-7515. Sorry, no collect calls.

Order by Fax:
Following the instructions on the Fax Your Order form from the Order Confirmation Page, fax your order to (800) 326-1496 anytime, 24/7.

Order by Mail:
Mailed orders with personal checks can be sent to: Attn: Customer Service
Dooney & Bourke, Inc.
P.O. Box 841
Norwalk, CT 06856
(Please allow two to three weeks for orders paid by check.)

Order Status Codes:
What we provide you with to track your order after it has been placed. Entered: Your order has been entered into our system. Orders that remain in an entered state are missing some type of information. If you are unsure of what information your order is missing, please contact Customer Service at (800) 347-5000 or CustServ@Dooney.com.

Booked: Your order is complete and has been accepted by our system. If inventory is available, most booked orders will be shipped on the next business day. If an order remains in a "Booked" state, in most cases, it is on backorder and we do not have inventory to ship it.

Shipped: Your order has been shipped. If a tracking number is available, you can follow its link and track your package to the carrier's website.

Invoiced: Your order has been invoiced. For credit card orders, your credit card has been charged.

Sales Tax:
Sales Tax is charged for the following states:
Alabama, Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia and Washington.
Because of varying state and local tax rates, your tax amount may be slightly different on your final bill based on the zip code where the order is to be shipped.
Standard Shipping Options:
Please allow one to two weeks for delivery (two to three weeks for orders paid by check) and 24-48 hours processing time for all orders. Standard Priority Mail (5 to 7 business days)
Standard UPS
Standard FedEx Home Delivery

Express Shipping Options:
We are happy to ship any in-stock items to you via next-day air or second-day air. This service is available with credit card phone orders only, and is limited to the continental US. Next-Day Air: $40 (Overnighted after processing)
Second-Day Air: $18 (Second business day after processing)

NOTE: You must place your order before 12PM (EST) for same day shipping, otherwise it will be processed the following business day. All orders are subject to verification. High order values or incorrect/incomplete order information may delay shipment. All Express Shipping is through UPS.

Free Standard Shipping on Orders of $100 or more:
Dooney & Bourke now offers free shipping for all ground orders* over $100 (excluding sales tax). This offer is available for shipping within the continental United States only, and excludes Alaska and Hawaii. Any order placed with standard shipping that has a "Sub-Total" of $100 or more will automatically be shipped at no charge. This offer is not valid on orders placed through our trade-in program or for exchanges.

*Applies to the following shipping methods:
Standard UPS
Standard FedEx Home Delivery
Standard Priority Mail
Dooney & Bourke has partnered with Pitney Bowes Ecommerce Solutions to offer our products to over 40 countries around the world, with the ability to ship to more countries coming soon. You can now shop dooney.com and see your complete order total, including transportation and importation fees (estimated costs for customs, tariffs, and tax) when you check out. Once you submit your order, the total is guaranteed and you will not be charged any additional fees for delivery.

$10 Off International Shipping Offer
All international dooney.com orders over $100 (excluding tax and importation fees) qualifies for a $10 discount on the quoted international shipping rate. This discount will be automatically applied during the checkout process.

Transportation Costs
International shipping is calculated based on a number of factors, including the weight of the item(s) purchased, and the destination of the package. Pitney Bowes calculates and displays a guaranteed quote, including all transportation costs and any importation fees such as the applicable duty and tax enforced by the customs and revenue authorities in the destination country.

Importation Fees
Customs, duty, and import fees may apply if your order is shipped to a destination outside the United States. Dooney & Bourke now allows you to pay these importation fees up front as opposed to at the point of delivery. You will not be responsible for any additional fees after completing your order.

Shipping Options & Times
Orders utilizing international shipping have an expected transit time of 3 to 9 days. Shipping options and times vary based on a variety of factors, such as destination country selected, the time the order is placed, weather conditions, and the accuracy of shipping information. You will be provided a shipping time estimate during the checkout process and tracking information for your package. Please note that shipping time estimates are not guaranteed in any way. Importation fee estimates provided during the checkout process are guaranteed. You will not be charged any additional fees at delivery.

FAQs
Q: Does Dooney & Bourke ship internationally?
A: Yes, Dooney & Bourke now ships to over 40 countries around the world, with more countries to be added soon.
Q: How do I place an international order on dooney.com?
A: Simply select your product and enter your address during the checkout process. You will be given a quote for importation fees, at which time you can complete the order and receive tracking information for your package.
Q: Are there any additional costs that will be due upon receipt of my order?
A: You may be subject to pay importation fees, including all duty and tax fees, dependent on the product and your international location. You are required to pay these fees up front during the checkout process.
Q: What countries outside of the United States do you serve?
A: Dooney & Bourke now ships to over 40 countries around the world, with more countries to be added soon. Current countries include Australia, Austria, Bahrain, Belgium, Bulgaria, Brazil, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Malaysia, Malta, Mexico, Netherlands (Holland), New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates and United Kingdom.
Q: Does Dooney & Bourke accept international returns?
A: For questions regarding international returns, please contact Customer Service.
Q: What are customs, duty, and tax fees I have to pay?
A: You may be subject to pay importation fees including all duty and tax fees dependant on the product and your international location. It is required that these fees be paid up front during the checkout process on dooney.com.
Q: Are there any additional costs that I will have to pay upon receipt of my order?
A: No, all importation fees are paid during the checkout process on dooney.com.
Q: Can I track my international order?
A: Yes. After an order leaves the Dooney & Bourke warehouse, you will receive a tracking number via email.
Q: How long will delivery take for shipments outside the United States?
A: Orders utilizing international shipping have an expected transit time of 3 to 9 days. Shipping options and times vary based on a variety of factors, such as destination country selected, the time the order is placed, weather conditions, and the accuracy of shipping information. You will be provided a shipping time estimate during the checkout process and tracking information for your package. Please note that shipping time estimates are not guaranteed in any way.
Q: What are importation fees?
A: Importation fees include all landed costs that are associated with shipping our products to your international location.

Terms & Conditions
You hereby authorize Pitney Bowes Inc. to act as your agent and transact business with foreign revenue authorities to clear your merchandise, account for duties and taxes on your behalf, return your merchandise and prepare and submit refund claims on your behalf for any merchandise that you return. You understand that foreign revenue authorities will send any refund of duties and taxes that were paid on the returned merchandise directly to Pitney Bowes Inc. and you will obtain any refund, as applicable, directly from Dooney & Bourke. In this connection, you also authorize the customs broker to endorse any refund check issued by said foreign revenue authorities in your name, so that Pitney Bowes Inc. can be reimbursed.
For questions about Gift Cards, please reference the Gift Card Page.

Shipping a Gift to a Different Recipient:
Currently, Dooney & Bourke does not offer a gift options, including gift wrapping, special notes, blocking of prices or removal of invoices from shipments. By default, the Account Name is always reflected in the "Ship To" field. You may set the Account Name to the recipient and enter your billing information where necessary. Also, you may enter the recipient's name and address on the first lines of the Shipping Address. We apologize for the inconvenience.
NOTE: As of 12/31/13, the Dooney & Bourke EasyPay program is no longer available as a dooney.com payment option. The following information available for customers who placed EasyPay orders before program retirement.

EasyPay gives you the option to spread out the cost of your favorite qualifying Dooney & Bourke product over three monthly, interest-free payments. Any order containing a product over $350 qualifies for D&B EasyPay. EasyPay orders are available only to U.S. customers on dooney.com and is unavailable on our mobile site.

D&B EasyPay applies to qualifying products as well as any other products in the cart at the time of purchase when the EasyPay checkbox is selected during checkout. To purchase additional products without using EasyPay, another transaction must be completed. Offer is valid for credit or debit cards only. Visa, MasterCard, and American Express gift or prepaid cards cannot be used.

Please note, as with a loan of any kind, customer eligibility is not guaranteed. To verify EasyPay customer eligibility, a temporary hold for the entire purchase amount will be placed on your account. Only one third of this amount will be charged as the first payment, however banks have differing policies regarding funds availability, especially for debit cards. If you have questions about the availability of funds in your account after using EasyPay, please contact your bank for more information.

Dooney & Bourke is happy to accept returns for items purchased using EasyPay. When making a return, the original EasyPay terms will be cancelled immediately. A refund will be credited for the amount paid on the returned item unless there is an outstanding balance on additional items purchased in the same EasyPay order. In this case, the total outstanding balance of non-returned items will be charged.

Dooney & Bourke reserves the right to accept or decline any EasyPay order (and/or limit order quantity for any given item) for any reason. Your receipt of an order confirmation does not guarantee acceptance of an order. Dooney & Bourke may refuse EasyPay customer eligibility at any time without prior notification.

Dooney & Bourke may change these Terms & Conditions at any time without notification. Your selection of the EasyPay checkbox during the checkout process constitutes full acceptance of the EasyPay Terms & Conditions.

Dooney & Bourke EasyPay - FAQs

Q: Does everything on Dooney.com qualify for EasyPay?
A:
No, only products over $350 qualify for EasyPay (excluding gift cards). Dooney & Bourke reserves the right to make any product eligible or ineligible from EasyPay.

Q: Can I use EasyPay on only one item in my order?
A:
If the EasyPay checkbox is selected during the checkout process, EasyPay will be applied to all items that are part of that order. To exclude part of an order from EasyPay, a separate order must be placed.

Q: What happens with my bank account after I place an EasyPay order?
A:
Banks have differing policies regarding funds availability, so for complete details, contact your financial institution. As with a loan of any kind, customer eligibility is not guaranteed. To verify that a customer is eligible to take advantage of EasyPay, Dooney & Bourke will place a temporary hold for the entire purchase amount on every EasyPay customer's account. The length of time this hold is in place is entirely dependant on your financial institution.

Q: How often will my account be charged?
A:
After the completion of an EasyPay order, a hold for the entire amount of the purchase will be put on a customer's account. Once funds availability has been determined, the first third of the order value will be charged. The second third of the order value will be charged 30 days (one month) after the initial date of purchase. The final third of the order value will be charged 60 days (two months) after the initial date of purchase. No interest charges of any kind will be assessed.

Q: What payment methods can I use when completing an EasyPay order?
A:
Only Debit or credit cards may be used to complete an EasyPay order. Gift or Prepaid cards of any kind may not be used.

Q: What happens when I return an item from an EasyPay order?
A:
You may return any item from an EasyPay order. Once complete, however, the original EasyPay terms will be cancelled. You will be credited for the amount paid on the returned item, but if there is an outstanding balance on an EasyPay order with multiple products, the full balance owed on the remaining items will be charged.

For any additional questions, please contact Customer Service at (800) 347-5000 or CustServ@Dooney.com
The Dooney & Bourke Guarantee
When you purchase a Dooney & Bourke handbag or accessory, you are making an investment that will pay dividends for many years to come. Our firm commitment to customer satisfaction is evident in all of our products, which are guaranteed against any defect in craftsmanship for one full year. If your Dooney & Bourke purchase does not withstand the rigors of normal use within one year, we will gladly repair or replace the item free of charge. Please keep in mind that some Dooney & Bourke products take on certain characteristics over a period of normal wear that are not considered defects. For instance, the leather trim and handles on many of our handbags will gradually darken to a richer shade with time and exposure to sunlight. This sort of natural aging, along with certain amounts of stretching and softening, creates a distinctive, matured appearance that will continue to enhance over time.

In order to be covered by our product guarantee, simply fill out and return the guarantee card that comes with each Dooney & Bourke product.

Returns
We will gladly exchange or refund your order, provided the merchandise is unused and you respond within thirty days after receiving your order. Shipping and handling fees are not refundable. To return an item, please ship it UPS or insured mail, and be sure to fill out and enclose the bottom portion of your invoice.

Any exchanged or refunded item will be credited for the price at which the item was purchased. If you choose to exchange your item, any replacement item will be charged at the current price at the time of your exchange.

The Dooney & Bourke Repair/Replacement Program
Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.

Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections/styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.

Processing: To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail or UPS. Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and / or replacement.

Dooney & Bourke, Inc.
Att: Return Department
1 Regent Street
E. Norwalk, CT 06855

If you have any questions please contact our Customer Service Department:
(800) 347-5000
CustServ@Dooney.com
About Counterfeiting:
Some estimates claim the counterfeiting industry is a problem costing worldwide businesses over $500 billion a year. Not only does counterfeiting degrade the integrity of products and brands, but according to the International Anti-Counterfeiting Coalition: 1. Counterfeiting is illegal and purchasing these goods supports illegal activities.

2. Counterfeiters do not pay taxes, meaning less money for city schools, hospitals, parks and other social programs.

3. Counterfeiters do not pay their employees fair wages or benefits, have poor working conditions and often use forced child labor.

4. The profits from counterfeiting have been linked to organized crime, drug trafficking and terrorist activity.

Reporting Counterfeiting of Dooney & Bourke Merchandise:
Dooney & Bourke has made it a priority to fight counterfeiters at every opportunity. We encourage you to contact us if you witness counterfeiters selling Dooney & Bourke merchandise. You have the right to remain anonymous, but can still help Dooney & Bourke defend and act against counterfeiters. Any assistance is greatly appreciated.

800.347.5000
Counterfeits@Dooney.com


The Dooney & Bourke Promise:
The only way to ensure that Dooney & Bourke merchandise is 100% authentic is by purchasing through: • Dooney & Bourke Retail Stores
• Dooney & Bourke Factory Stores
• Dooney & Bourke Catalogs
• www.dooney.com
• Authorized Department Stores
For the full Dooney & Bourke Privacy Policy, click here.
Customer Information Policy:
Dooney & Bourke does not sell e-mail addresses to any outside company or third party. If at any time you would like us to delete your registration information, feel free to contact us. Please be sure to include your email address and full name.

To learn more about our online practices please refer to our Privacy Policy.

If you have any questions regarding our privacy practices, please contact us via email at CustServ@Dooney.com. Please be sure to include your email address and full name.

Site Security & The Security of Your Online Purchase:
This site uses secure server software (SSL). SSL is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

If you would prefer to order from us without having to enter your complete credit card number on the Web, you can place your order by calling customer service at (800) 347-5000.
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Interested in working for Dooney & Bourke? Click Here for current career opportunities.






  

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