Order Online: Order online via Dooney.com's store checkout.
Order by Phone (with a Credit Card):
Call (800) 347-5000, Monday through Friday from 9AM to 9PM EST. In Connecticut, call (203) 853-7515. Sorry, no collect calls.
Order by Fax:
Following the instructions on the Fax Your Order form from the Order Confirmation Page, fax your order to (800) 326-1496 anytime, 24/7.
Order by Mail: Mailed orders with personal checks can be sent to:
Attn: Customer Service Dooney & Bourke, Inc. P.O. Box 841 Norwalk, CT 06856
(Please allow two to three weeks for orders paid by check.)
Entered: Your order has been entered into our system. Orders that remain in an entered state are missing some type of information. If you are unsure of what information your order is missing, please contact Customer Service at (800) 347-5000 or CustServ@Dooney.com.
Booked: Your order is complete and has been accepted by our system. If inventory is available, most booked orders will be shipped on the next business day. If an order remains in a "Booked" state, in most cases, it is on backorder and we do not have inventory to ship it.
Shipped: Your order has been shipped. If a tracking number is available, you can follow its link and track your package to the carrier's website.
Invoiced: Your order has been invoiced. For credit card orders, your credit card has been charged.
Sales Tax: Sales Tax is charged for the following states:
Alabama, Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia and Washington.
Because of varying state and local tax rates, your tax amount may be slightly different on your final bill based on the zip code where the order is to be shipped.
Standard Shipping Options: Please allow one to two weeks for delivery (two to three weeks for orders paid by check) and 24-48 hours processing time for all orders.
Standard Priority Mail (5 to 7 business days) Standard UPS Standard FedEx Ground
Express Shipping Options: We are happy to ship any in-stock items to you via next-day air or second-day air. This service is available with credit card phone orders only, and is limited to the continental US.
Next-Day Air: $40 (Overnighted after processing) Second-Day Air: $18 (Second business day after processing)
NOTE: You must place your order before 12PM (EST) for same day shipping, otherwise it will be processed the following business day. All orders are subject to verification. High order values or incorrect/incomplete order information may delay shipment. All Express Shipping is through UPS.
International Shipping: International orders can take three to four weeks for delivery due to international regulations. All customs and duties are the responsibility of the customer.
Free Standard Shipping on Orders of $100 or more: Dooney & Bourke now offers free shipping for all ground orders* over $100 (excluding sales tax). This offer is available for shipping within the continental United States only, and excludes Alaska and Hawaii. Any order placed with standard shipping that has a "Sub-Total" of $100 or more will automatically be shipped at no charge. This offer is not valid on orders placed through our trade-in program or for exchanges.
*Applies to the following shipping methods: Standard UPS Standard FedEx Ground Standard Priority Mail
For questions about Gift Cards, please reference the Gift Card Page.
Shipping a Gift to a Different Recipient: Currently, Dooney & Bourke does not offer a gift options, including gift wrapping, special notes, blocking of prices or removal of invoices from shipments. By default, the Account Name is always reflected in the "Ship To" field. You may set the Account Name to the recipient and enter your billing information where necessary. Also, you may enter the recipient's name and address on the first lines of the Shipping Address. We apologize for the inconvenience.
The Dooney & Bourke Guarantee When you purchase a Dooney & Bourke handbag or accessory, you are making an investment that will pay dividends for many years to come. Our firm commitment to customer satisfaction is evident in all of our products, which are guaranteed against any defect in craftsmanship for one full year. If your Dooney & Bourke purchase does not withstand the rigors of normal use within one year, we will gladly repair or replace the item free of charge. Please keep in mind that some Dooney & Bourke products take on certain characteristics over a period of normal wear that are not considered defects. For instance, the leather trim and handles on many of our handbags will gradually darken to a richer shade with time and exposure to sunlight. This sort of natural aging, along with certain amounts of stretching and softening, creates a distinctive, matured appearance that will continue to enhance over time.
In order to be covered by our product guarantee, simply fill out and return the guarantee card that comes with each Dooney & Bourke product.
Returns We will gladly exchange or refund your order, provided the merchandise is unused and you respond within thirty days after receiving your order. Shipping and handling fees are not refundable. To return an item, please ship it UPS or insured mail, and be sure to fill out and enclose the bottom portion of your invoice.
Any exchanged or refunded item will be credited for the price at which the item was purchased. If you choose to exchange your item, any replacement item will be charged at the current price at the time of your exchange.
The Dooney & Bourke Repair/Replacement Program Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.
Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections/styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.
Processing: To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail or UPS. Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and / or replacement.
Dooney & Bourke, Inc. Att: Return Department 1 Regent Street E. Norwalk, CT 06855
If you have any questions please contact our Customer Service Department.
About Counterfeiting: Some estimates claim the counterfeiting industry is a problem costing worldwide businesses over $500 billion a year. Not only does counterfeiting degrade the integrity of products and brands, but according to the International Anti-Counterfeiting Coalition:
1. Counterfeiting is illegal and purchasing these goods supports illegal activities.
2. Counterfeiters do not pay taxes, meaning less money for city schools, hospitals, parks and other social programs.
3. Counterfeiters do not pay their employees fair wages or benefits, have poor working conditions and often use forced child labor.
4. The profits from counterfeiting have been linked to organized crime, drug trafficking and terrorist activity.
Reporting Counterfeiting of Dooney & Bourke Merchandise: Dooney & Bourke has made it a priority to fight counterfeiters at every opportunity. We encourage you to contact us if you witness counterfeiters selling Dooney & Bourke merchandise. You have the right to remain anonymous, but can still help Dooney & Bourke defend and act against counterfeiters. Any assistance is greatly appreciated.
For the full Dooney & Bourke Privacy Policy, click here.
Customer Information Policy: Dooney & Bourke does not sell e-mail addresses to any outside company or third party. If at any time you would like us to delete your registration information, feel free to contact us. Please be sure to include your email address and full name.
To learn more about our online practices please refer to our Privacy Policy.
If you have any questions regarding our privacy practices, please contact us via email at CustServ@Dooney.com. Please be sure to include your email address and full name.
Site Security & The Security of Your Online Purchase: This site uses secure server software (SSL). SSL is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If you would prefer to order from us without having to enter your complete credit card number on the Web, you can place your order by calling customer service at (800) 347-5000.
