Orders & Payments

Order Status

How to Check Your Order Status
You can check the status of your Dooney & Bourke order as soon as it’s placed. 

For Existing Customers: 

• If you have an account that you used to place the order, sign in.
• Click “Order History” on the main menu of your account page.

Guests:

• If you don’t have an account, please track your order here.
• Enter your order number and email address.

Payments

What payment methods does Dooney & Bourke accept?
Currently, we accept the following payment methods for orders on Dooney.com: Credit Cards (Visa, American Express, Mastercard, Discover, Diner's Club, JCB), Dooney & Bourke Gift Cards, Afterpay, and Klarna.

What is the credit card authorization process?
Once your order is placed, the total amount of your order will be authorized, which may result in a temporary hold on your card for that amount. Your card will be charged when your order ships. If your order is sent in multiple shipments, you may be charged separately for each shipment.

NOTE: Dooney & Bourke reserves the right to reject or cancel any order at any time and provide a refund of any amounts paid.

Sales Tax

How much is sales tax?
State and local tax rates vary by location. Your total tax may be slightly different on your final bill, based on the zip code to where the order is being shipped.

Which states have sales tax?
Sales Tax is automatically charged for the following states:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington (State), West Virginia, Wisconsin and Wyoming.

Gift Cards

How are gift card payments treated when I cancel or return my order?
If you return your order, your funds will be returned to the Dooney & Bourke gift card you used for purchase.

Are prepaid credit cards handled as credit cards or gift cards?
Prepaid credit cards are handled as credit cards. If you return your order, funds will be returned to the prepaid credit card you used for purchase.