The Dooney & Bourke Repair/Replacement Program
REPAIRS:After the initial thirty day return window, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.
REPLACEMENTS:If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. Cannot be applied to sale prices. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.
PROCESSING:To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail or UPS. Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and/or replacement.
Dooney & Bourke, Inc.
Att: Return Department
1 Regent Street
E. Norwalk, CT 06855
If you have any questions, we're here to help. Contact us at (877) 366-6391 8am - 9pm (ET) Monday - Friday or email us at firstname.lastname@example.org.
NOTE: Dooney & Bourke reserves the right to reject or cancel any order at any time and provide a refund of any amounts paid.