Flat Rate Returns
We understand the importance of picking the right accessory. That's why we're happy to offer $7.50 flat rate returns on all domestic orders. We will gladly accept the return of any product for a refund, provided the merchandise is unused and returned within thirty days of you receiving your order. To return a product, please use our return form to create your shipping label and packing slip. The packing slip provided must be included in your shipment to properly process your return. To ensure effective processing, please be sure to include as much detailed information as possible including order number, product name, style number and reason for return. Also, please provide an accurate email address and phone number so we can contact you if needed.
Return processing usually takes 5 to 10 business days after the receipt of your package. This is an estimate and processing times may vary seasonally. You will be refunded the amount paid for returned products at the time of purchase. Please note that shipping and handling fees are not refundable. Additionally, by using this return process, you acknowledge that we will subtract $7.50 (plus applicable taxes) for the shipping cost of your return.
Repairs & Replacements
After thirty days, your order is covered under the Dooney & Bourke Repairs & Replacements Program. Click here to learn more about this program.
Exchanging Your Product
To exchange your product for a different one, please contact customer service at (800) 347-5000 or firstname.lastname@example.org. When you exchange an item, you will be refunded the amount paid for returned products at the time of purchase and charged for the new product at the current price at the time of your exchange.