Returns

We understand the importance of picking the right accessory. That’s why we offer $9.50 flat rate returns on all domestic orders (plus applicable taxes). If you are not completely satisfied with your Dooney & Bourke purchase, we are happy to offer you a full refund within 30 days of shipment. Products must be in new, unused condition.

Order Number:

Email:

Make your purchase more than 30 days ago? No problem. Contact customer service at service@dooney.com or (800) 347-5000 to learn more about our Repair & Replacements Program.

Return processing usually takes 5 to 10 business days after the receipt of your package. This is an estimate and processing times may vary seasonally. You will be refunded the amount paid for returned products at the time of purchase. Please note that shipping and handling fees are not refundable. By using this online return process, you acknowledge that we will subtract $9.50 (plus applicable taxes) for the shipping cost of your return. After a refund is processed, funds availability varies by financial institution.