Returns

We understand the importance of picking the right accessory. That’s why we offer $10.00 flat rate returns on all domestic orders (plus applicable taxes). If you are not completely satisfied with your Dooney & Bourke purchase, we are happy to offer you a full refund within 30 days of shipment. Products must be in new, unused condition.

Order Number:

Email:

Make your purchase more than 30 days ago? No problem. Contact customer service at service@dooney.com or (800) 347-5000 to learn more about our Repair & Replacements Program.

Return processing usually takes 5 to 10 business days after the receipt of your package. This is an estimate and processing times may vary seasonally. You will be refunded the amount paid for returned products at the time of purchase. Please note that shipping and handling fees are not refundable. By using this online return process, you acknowledge that we will subtract $10.00 (plus applicable taxes) for the shipping cost of your return. After a refund is processed, funds availability varies by financial institution.

Your refund will be credited to you by Borderfree in the same currency and using the same exchange rate as your original order. Please note, shipping and handling fees are not refundable.

Returns FAQ

How do I process a return?
We understand the importance of choosing the right bag and accessory. If you are not completely satisfied with your Dooney & Bourke purchase, we are happy to offer you a full refund within 30 days of purchase. Products must be returned in new, unused condition. Please note: We offer $10.00 flat rate returns on all domestic orders (plus applicable taxes).

How long does a return take to process?
Return processing usually takes 5 to 10 business days from the receipt of your package. Please keep in mind that this is an estimate, and processing times may vary seasonally. You will be refunded the amount you paid for your returned products at the time of purchase, minus $10.00 (plus applicable taxes) for the shipping cost of your return. Shipping and handling fees are not refundable. After a refund is processed, funds availability varies by financial institution.

How long do I have to make a return?
The return window for all Dooney & Bourke products is 30 days.

What is your policy for international returns?
We gladly accept international returns for a refund, provided the merchandise is unused and returned within 90 days of you receiving your order. If for any reason you are not satisfied with your purchase, please contact us or (800) 347-5000 and we will provide you with a return label and instructions for your return. Your refund will be credited to you by Borderfree in the same currency and using the same exchange rate as your original order. Please note, shipping and handling fees are not refundable.

Repair Program

How does the Dooney & Bourke repair program work?
Please complete the following repair request form. In the form, our team will request photos of your product showing any defect, alongside an explanation of the issue you are having. Upon review, we will be in contact with you via email with the next steps. Repair Request Form.

How long will Dooney & Bourke have my product?
We ask that you allow four to six weeks for your requested repair.